Efficient service
Effective response
UIH service department supporting all of Europe, providing exceptionally fast product and service support. ECC is certified and supported by the manufacturer and the R&D department as part of ICS - International Customer Support.
Constant monitoring
Providing dynamic real-time monitoring of equipment status (excluding private customer information), detailed equipment status reports will be offered on demand. Real-time monitoring of equipment data to ensure stable and safe operation.
Customize
From pre-sales support to equipment acceptance, the entire process is strictly controlled by UIH's professional project management team with the highest standards. Providing customized solutions for all installation sites to meet customer needs. Offer customized training services from a professional training specialist.
Comprehensive training
– Meet diverse customer training needs by providing professional clinical application and device maintenance training.
On-site application trainings
Provide standardized and customized operator training services to maximize equipment performance, allowing operators to quickly and independently complete exams to meet clinical needs.
Joint training with demonstration hospitals
Collaborate with major AAA hospitals in organizing a full series of training courses, providing professional device handling, quality control training, clinical practice and experience sharing, and promoting the integration and exchange of imaging technologies and clinical expertise.
Technical training for engineers
Provide a complete training system and technical support team, including regular specialized training, prototype demonstration, emergency response, which helps to improve the service capability of engineers in customer problems in various scenarios.
Intensive training at headquarters
Regular training courses provided by training experts and professional research staff are delivered to clinical professionals and technicians with updated principles and knowledge, a foundation of consistency and advancement.
Customer equipment training
A training team composed of senior technical experts and engineers will help customers quickly master the application of equipment and maintenance methods including operation, repair, troubleshooting and maintenance through theoretical explanation and on-site demonstration to improve the quality of daily operation of the equipment.
Maintenance and upgrade
Warranty
- Dedicated remote monitoring via VPN 24/7.
- Genuine spare parts and calibration tests to ensure professional repair compliance.
Support
- Professional maintenance and troubleshooting to ensure image quality.
- Implementing high quality control and management throughout the process.
Innovation services for new technologies
- Iterations of new technology platforms provided to original devices in the development of new clinical applications.